Frequently asked questions.

DigitalShipper Enterprise is for high-volume, many shipping locations, and complex rules/integrations. DigitalShipper Express is for small to medium-volume, with 1 – 4 shipping locations, and basic integration/customizations. DigitalShipper Cloudbox is our hosted solution without the upfront software license expense or need for IT resources. DS Lite is for developers that need a REST API to ship a package – shipping without all the bells and whistles.

DS Pack works as part of your DigitalShipper solution as a cartonization tool that decides how many boxes you need to ship for each order and which items go into each box. DS Pack takes all your SKUs or part numbers along with the weights and dimensions for each to then decide exactly the optimal way to pack and ship an order.

30 to 45 minutes. We walk through the features that matter to your business, your integration, and your shipping needs. No template pitch.

No. DigitalShipper is shipping execution. We rate, label, manifest, and integrate. TMS systems plan freight across modes and consolidate loads. We have the rate data a TMS uses, but the planning UI is not our focus. Many customers run DigitalShipper alongside a TMS.

Sure, there is a cost to a multi-carrier shipping system like DigitalShipper, but the cost savings have proven it is worth the money spent. With free carrier-provided software you are forced to decide how an order ships before you ship it. And if you have more than one carrier in the mix, that means your warehouse personnel have to learn each system. Imagine what a software solution like DigitalShipper can offer? A single repository for all your outbound shipments, all business rules working together, taking the guesswork out of which carrier, optimizing every shipment based on cost and/or time, ease of use for personnel including temps, and the confidence knowing every order ships exactly how you want it.

DigitalShipper was founded in 1991 by Mike Everson, who previously worked at UPS. DigitalShipper’s roots started by selling Digi Postal scales before there was any shipping software. DigitalShipper became a top reseller of Clippership in the 1990s and began building our own solution in 2001. DigitalShipper Enterprise went to market in 2003 and currently has over 3,000+ sites (including 4 out of 5 of our first customers) shipping 2+ million packages per day.

Mike Everson started our company back in 1991 and remains the Founder. Ron Logan is President and CEO. DigitalShipper is privately-held and has no investors or ever been acquired.

We offer four different products: DigitalShipper Enterprise, DigitalShipper Express, DigitalShipper Cloudbox, and DigitalShipper Lite. Here is a breakdown on determining which one is best for you and cost: DigitalShipper Enterprise starts at $19,995 for high-volume, many shipping locations, and complex rules/integrations. DigitalShipper Express starts at $9,995 for small to medium-volume, with 1 – 4 shipping locations, and basic integration/customizations. DigitalShipper Cloudbox is a monthly subscription for our hosted solution without the upfront software license expense or need for IT resources. DigitalShipper Lite starts at $x,xxx for developers that need a REST API to ship a package.

For our perpetual Enterprise, Express and Lite licenses, maintenance is billed annually as a percentage of the total cost. Cloudbox maintenance is included in the monthly subscription fee and the cost scales with locations and volume.

No. DigitalShipper is sold under a perpetual license with unlimited users, workstations, and transactions. Cloudbox is a flat monthly subscription scaled to your operation. Many competitors lure you in with low or no upfront costs but charge per package or per user fees, which can cost your company substantially more over time.

ROI can be measured in many ways. Most of our customers believe they have achieved 100% ROI within 12 months from initial system implementation simply by using DigitalShipper’s rate shopping capabilities to select the most cost-effective carrier and service for shipping. Across our customer base, rate-shopping deployments deliver 11 to 30% in freight cost reduction depending on industry and current carrier mix. Additional factors in the ROI include consolidating all outbound shipments to a single software solution, integrating to the host system, automating manual processes, reducing the steps in the shipping process, eliminating errors, and improving overall efficiency.

DS Pack has three tiers: Growth at $249 per month, Business at $499 per month, and Scale at $999 per month. Annual billing saves 15%. A one-time $4,000 setup fee covers product catalog import, box catalog configuration, integration, and training. Overage at $0.04 per packing operation above the tier limit. See the DS Pack product page for full details.

Annual maintenance covers software updates, carrier compliance updates (the new UPS and FedEx rates and rules every January), phone and email technical support during our business hours M – F 8:30 AM – 5:00 PM CST, and access to new features and bug fixes released during the maintenance period. Maintenance is billed as a percentage of the license fee.

Not in the traditional SaaS sense. DigitalShipper requires integration to your ERP or OMS to deliver value, which takes a few weeks. We offer a paid proof-of-concept for qualifying enterprise prospects instead. The first step is a 30-minute demo to see if the fit is there.

National: UPS, FedEx, USPS, DHL. Regional: OnTrac (LaserShip is now a part of OnTrac), GLS (formerly GSO), Spee-Dee Delivery, and LSO. Same-day: FedEx SameDay City, Roadie, Shipt, ProMed Delivery. Mail: Stamps.com, Endicia, DHL eCommerce, UPS Mail Innovations, and FedEx International Mail Service. Plus, our Generic Carrier module for everything else such as freight forwarders, LTL/TL truck companies, internal company-owned trucks, contracted trucks, local couriers, and will call pickups.

Yes. DigitalShipper is a FedEx Platinum Solution Provider for 2026. We have been FedEx-certified continuously since the FedEx Compatible Solution Provider program began.

Rate shopping in DigitalShipper sends a rate request to every carrier service in the rate shop group and returns the cheapest eligible option. You configure rate shop groups by customer, service type, or business rule. Real negotiated rates from your carrier accounts are used, not published rates. And all rate shopping includes all destination (i.e. DAS, EAS), package characteristic fees (i.e. dimensional weight, large package, additional handling) plus fuel and demand surcharges to get a true comparison.

Yes. DigitalShipper fully supports LTL shipping as part of our standard shipping workflow and also through our Advanced Freight feature. DigitalShipper has integrations available to the most popular freight companies including Estes, SAIA, Old Dominion, FedEx Freight, and CH Robinson. Density-based, cubic, FAK, single and multiple freight classification rating supported. Generate carton and pallet level labels and Bills of Lading including VICS. And when you are not quite sure if it would be most cost effective to ship small parcel vs. LTL, use DigitalShipper’s Total Order Rate Shop™ feature to decide for you.

Yes. The same workflow rates and ships small parcel and LTL. Many customers compare parcel and LTL costs at the time of shipping using rate shop groups, and DigitalShipper selects the cheapest eligible option.

Yes. DigitalShipper produces carrier compliant labels, hazmat declarations, and required documentation for Ground Hazmat and IATA Dangerous Goods shipments. With DS Pack, hazmat items are automatically segregated from non-hazmat in the same order and routed to a carrier that supports Hazmat / Dangerous Goods.

Yes. DigitalShipper supports shipping international shipments from the US to any destination in the world. DigitalShipper has a very simple workflow that accommodates manual user entry to full automation and everything in between. DigitalShipper also supports international shipments using freight forwarders, generates commercial invoices and customs documentation as well as support for UPS Paperless Invoice and FedEx ETD (Electronic Trade Document).

Yes. We have compliant modules for both Stamps.com and Endicia. However, many customers replace one or both and setup an account directly with the USPS to use their own NSA rates or take advantage of the discounted Merchant Rates offered through DigitalShipper.

Yes. Through our USPS Carrier Compliant Module you are able to configure your account to use your NSA rates.

DigitalShipper is built for automation and integration, connecting to hundreds of systems and moving critical data between these systems every day for shipping. DigitalShipper easily integrates whether it is a home-grown or a commercially distributed system (ERP, OMS, WMS, TMS, or eCommerce Platform). Your data plays a vital role in applying business rules, carrier service selection, and above all efficiency and accuracy. For more information visit our Integrations web page.

Yes. NetSuite is one of the most common ERPs we integrate with. We connect via SuiteScript, SuiteTalk Web Services, or direct database connection depending on your edition. The integration handles order pull, shipment confirmation back to NetSuite, and tracking number sync.

Yes. We have connectors for Shopify, Magento, WooCommerce, BigCommerce, plus Amazon Seller and eBay. Orders flow into DigitalShipper for rate shopping, label generation, and fulfillment. Tracking numbers and shipment confirmation push back to the platform.

No problem. We integrate to home-grown systems regularly. We support ODBC, OLEDB, API calls, web services, DLL components, and file transfer. Most home-grown systems connect through at least one of these methods.

Yes. AS/400 integration is one of our specialties. We have customers running DigitalShipper integrated with green-screen AS/400 applications older than most SaaS shipping companies. ODBC and direct file system access both supported.

DigitalShipper’s API makes it easy to implement rating and shipping functionality into other applications such as rate shopping for optimized service selection, warehouse workflow automation, and custom Order Management System (OMS) / Warehouse Management System (WMS) integrations.

DigitalShipper’s API provides integration for fully automated systems. With single and multi-step operations, DigitalShipper is flexible to meet the needs and requirements of your conveyor line setup. Whether you are integrating the technology or outsourcing, DigitalShipper can provide consulting services to ensure your processing needs are covered from scan to weigh to print.

DigitalShipper’s robust rating engine is capable of delivering real-time rates to your web site, especially for companies that don’t offer free shipping and need to provide a freight cost upfront to the online user. DigitalShipper’s API delivers both negotiated and published rates for a single carrier service, rate shop groups, and even alternate origin / destination rating. Contact us for more details and technical information.

Both. DigitalShipper Enterprise is on-premise (perpetual license). DigitalShipper Cloudbox is the same platform running on managed Azure infrastructure (monthly subscription). The application is identical. The deployment model is what differs.

Windows Server 2012 R2 or higher. SQL Server 2014 or higher (Standard or Enterprise edition). IIS for the browser-based client application. Workstations: Windows 11 PC or laptop. Hardware: Zebra compatible printer for printing thermal/direct thermal labels, HP compatible printer for documents and reports, and most scales and dimensioners are supported.

Microsoft SQL Server. We support SQL Server 2014 and higher. The schema is documented and accessible. You can run your own queries against the database, run BI tools against it, or feed data warehouses from it.

Standard: 1,000 rate requests per minute per API key. Burst: up to 2,000 over 30 seconds. Higher limits available for high-volume customers on request. Rate-limit headers are returned on every response.

DigitalShipper Cloudbox runs in Azure and inherits Azure compliance certifications including SOC 2, ISO 27001, and HIPAA. Our application development pipeline runs Veracode security scans on every release. Contact us for our security documentation package.

DigitalShipper is the smaller-team, more responsive alternative in the enterprise multi-carrier shipping category. We are privately held, in-house developed, and a real person answers the phone. Customers who choose DigitalShipper typically value the relationship and customization access more than the big vendor name. We value our customers and our mission is simple – deliver the highest quality solution that solves problems. The right way to compare is to run the same shipping scenarios through each platform you are evaluating and see which one handles your specific carriers, integrations, and workflows. We are happy to do that walkthrough with you on a demo call.

A standard Enterprise implementation runs 8 to 12 weeks from kick-off to go-live which includes software installation, software configuration, discovery meetings for the integration and business rules, documentation, development time for customizations, customer training, customer testing, and go-live preparation. Cloudbox is faster (typically 4 to 6 weeks) because there is no infrastructure to provision. DS Pack alone runs 5 to 6 weeks. Complex integrations or unusual carrier requirements can extend these timelines.

Two training sessions for warehouse operators and administrators are included in the standard implementation. Additional training, custom training, or on-site training can be added if needed.

Phone, email, and remote screen-share. Phone is 651-348-4080, M-F 8:30 AM to 5:00 PM Central. A real person answers, no automated phone tree. Critical issues are escalated immediately. Tier-2 support for application customizations and integration questions is included in your annual maintenance.